Volume 4 Number 4

You will need a free Acrobat PDF format reader to read these articles.
Click here for information.


Click on Title  below to view the article



Introduction to Special Series on Information Exchange in Electronic Markets: New Business Models

Dag H. Olsen
Agder University College, Norway

Sandeep Purao
Georgia State University, USA

 Overview to the Special Issue


Models of Information Markets: Analysis of Markets, Identification of Services, and Design Models

Fons Wijnhoven
University of Twente, the Netherlands

 The Internet reduces much of the costs of information sharing, but it does not solve information receivers’ reading and interpretation limitations. Search engines ease information retrieval but do not solve the problems of specifying information needs and evaluating retrieval results. This article approaches these problems as information market problems with solutions consisting of information market service process models. These models link information suppliers and information buyers and define activities, information resources, and information flows for the information market services. The models identified may improve the quality, speed, design and realisation of information market services summary goes here.

Keywords: Internet, information market, semantics, information good, information service models.



The Impact of Information and Communication Technology on Interorganizational Coordination: Guidelines from Theory

Mariëlle den Hengst & Henk G. Sol
Delft University of Technology,
the Netherlands

Keywords: information and communication technology, interorganizational coordination, coordination structures



Self-Service Banking: Value Creation Models and Information Exchange

Ragnvald Sannes
Norwegian School of Management BI, Norway

This paper argues that most banks have failed to exploit the potential of self-service banking because they base their service design on an incomplete business model for self-service. A framework for evaluation of self-service banking concepts is developed on the basis of Stabell and Fjeldstad’s three value configurations. The value network and the value shop are consistent with self-service banking while the value chain is inappropriate. The impact of the value configurations on information exchange and self-service functionality is discussed, and a framework for design of such services proposed. Current self-service banking practices are compared to the framework, and it is concluded that current practice matches the concept of a value network and not the value shop. However, current practices are only a partial implementation of a value network-based self-service banking concept.

Keywords: Internet banking, electronic banking, self-service banking, self-service technology (SST), value creation, value network, value shop, information exchange